To check the status of your order, please write to: soporte@juanateresa.com.co
Standard shipping
● Delivery time: 5-10 business days.
● Shipping cost: $20,000 COP.
JUANA TERESA, through its electronic channels and in alliance with logistics and courier providers, offers shipments throughout Colombia with an estimated delivery time of 5-10 business days, which may be extended in cases of force majeure or fortuitous events,
such as:
● Earthquakes, alluvium or other natural disasters.
● Loss of infrastructure connectivity due to extreme weather conditions.
● Widespread strikes or road blockades by armed groups, among others.
In these scenarios, JUANA TERESA will communicate with consumers to:
(3.) Keep you informed about the status of your order.
(2.) Agree on the decisions and course of the purchase and delivery process, as appropriate.
Standard shipping
● Delivery time: 5-10 business days.
● Shipping cost: $20,000 COP.
JUANA TERESA, through its electronic channels and in alliance with logistics and courier providers, offers shipments throughout Colombia with an estimated delivery time of 5-10 business days, which may be extended in cases of force majeure or fortuitous events,
such as:
● Earthquakes, alluvium or other natural disasters.
● Loss of infrastructure connectivity due to extreme weather conditions.
● Widespread strikes or road blockades by armed groups, among others.
In these scenarios, JUANA TERESA will communicate with consumers to:
(3.) Keep you informed about the status of your order.
(2.) Agree on the decisions and course of the purchase and delivery process, as appropriate.
