Terms and Conditions and Privacy Policy

1. Introduction

Welcome to Juana Teresaan online store dedicated to the sale of clothing and fashion accessories. By using our website, you agree to the terms, conditions and policies described below. If you do not agree, please do not use this site.

2. Use of the Site

• The website is designed for commercial use.
• The content of the site, including images, text and design, is the property of Juana Teresa and is protected by intellectual property laws. Reproduction without prior authorization is prohibited.

3. Purchasing Process

• To make a purchase, you must provide complete and truthful information.
• Payments are made through the secure payment gateway. ePaycowhich accepts credit, debit and PSE cards.
• Order confirmation is subject to product availability and validation of payment by ePayco.

4. Shipping Policy

• Shipments are made only within Colombia, through Mipaquete or other associated carriers.
• Estimated delivery time will be informed at the time of purchase and may vary by location.
• Shipping costs are automatically calculated and displayed before you confirm your order.

5. Returns and Exchanges

• Juana Teresa offers exchanges and returns within 15 working days of receipt of the product.
• Products must be in perfect condition, unused, with original labels and packaging.
• Promotional products are not subject to exchange or return, except for manufacturing defects.

6. Data Protection

At Juana TeresaWe are committed to protecting your personal information in accordance with Colombian Law 1581 of 2012. Below, we explain how we collect, use and protect your data:

6.1 Information Collected

We can collect:

• Personal data: Name, e-mail, telephone and address.
• Payment information: Managed exclusively by ePayco under its own security policies.

6.2 Purpose of Processing

Your data is used for:

• Process orders and manage shipments.
• Send updates about your purchase and promotions (if you give your consent).
• Comply with legal and tax obligations.

6.3 Data Security

We adopt technical and administrative security measures to protect your information from unauthorized access.

6.4 User Rights

You have the right to:

• Access, correct or delete your personal data.
• Revoke your consent to the use of your data.
• Request information about the processing of your data.

To exercise these rights, please write to us at: contacto@juanateresa.com.

7. Use of Cookies

• We use cookies to improve your user experience and analyze site traffic.
• You can set your browser to block cookies, although some site functions may be affected.

8. Warranties

• Products are warranted for 30 days against manufacturing defects.
• The warranty does not cover damage due to misuse or natural wear and tear.

9. Responsibilities

• Juana Teresa is not responsible for delays caused by carriers or situations beyond our control.
• We also do not guarantee the continuous availability of the website.

10. Modifications

We reserve the right to modify these terms and conditions, as well as the privacy policy, at any time. Updates will be posted on this page.

11. Contact

If you have any questions or need help, you can contact us through:

• E-mail: soporte@juanateresa.com.co