{"id":1763,"date":"2025-02-04T16:34:58","date_gmt":"2025-02-04T16:34:58","guid":{"rendered":"https:\/\/juanateresa.com.co\/?post_type=docs&#038;p=1763"},"modified":"2025-02-04T17:12:31","modified_gmt":"2025-02-04T17:12:31","password":"","slug":"devoluciones-y-cambios","status":"publish","type":"docs","link":"https:\/\/juanateresa.com.co\/en\/docs\/devoluciones-y-cambios\/","title":{"rendered":"Returns and exchanges"},"content":{"rendered":"<div data-elementor-type=\"page\" data-elementor-id=\"1765\" class=\"elementor elementor-1765\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d36899 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d36899\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a0f9d2\" data-id=\"7a0f9d2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96b56cb elementor-widget elementor-widget-elementskit-accordion\" data-id=\"96b56cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a1ee723daf87\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-96b56cb\">\n                        <a href=\"#collapse-0a257676a1ee723daf87\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0a257676a1ee723daf87\" aria-expanded=\"true\" aria-controls=\"Collapse-0a257676a1ee723daf87\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I return an item and how long do I have to return it?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0a257676a1ee723daf87\" class=\"show collapse\" aria-labelledby=\"primaryHeading-0-96b56cb\" data-parent=\"#accordion-6a1ee723daf87\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If your purchase did not meet your expectations, you may request a refund by notifying us via email at soporte@juanateresa.com.co within seven (7) business days of receipt of your purchase. <br \/>To complete the process, make sure that: <br \/>\u25cf Items are in their original condition and with all tags intact. <br \/>\u25cf Present the purchase receipt along with the items to be returned.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-96b56cb\">\n                        <a href=\"#collapse-dc67d906a1ee723daf87\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-dc67d906a1ee723daf87\" aria-expanded=\"true\" aria-controls=\"Collapse-dc67d906a1ee723daf87\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I change the size or color of an item?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-dc67d906a1ee723daf87\" class=\"show collapse\" aria-labelledby=\"primaryHeading-1-96b56cb\" data-parent=\"#accordion-6a1ee723daf87\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If your purchase did not meet your expectations, you may request an exchange of size or color, subject to availability at the time of exchange. <br \/>To do so, you must: <br \/>\u25cf Make the request within seven (7) working days after the <br \/>reception of the product. <br \/>\u25cf Make sure the item is in its original condition, with all tags and labels intact. <br \/>\u25cf Present the purchase receipt.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[110],"doc_tag":[],"class_list":["post-1763","docs","type-docs","status-publish","hentry","doc_category-reembolso"],"year_month":"2026-06","word_count":2,"total_views":"179","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"alex dazaa","author_nicename":"alexcerouno-digital","author_url":"https:\/\/juanateresa.com.co\/en\/author\/alexcerouno-digital\/"},"doc_category_info":[{"term_name":"Preguntas","term_url":"https:\/\/juanateresa.com.co\/en\/docs-category\/reembolso\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/juanateresa.com.co\/en\/wp-json\/wp\/v2\/docs\/1763","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/juanateresa.com.co\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/juanateresa.com.co\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/juanateresa.com.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/juanateresa.com.co\/en\/wp-json\/wp\/v2\/comments?post=1763"}],"version-history":[{"count":3,"href":"https:\/\/juanateresa.com.co\/en\/wp-json\/wp\/v2\/docs\/1763\/revisions"}],"predecessor-version":[{"id":2937,"href":"https:\/\/juanateresa.com.co\/en\/wp-json\/wp\/v2\/docs\/1763\/revisions\/2937"}],"wp:attachment":[{"href":"https:\/\/juanateresa.com.co\/en\/wp-json\/wp\/v2\/media?parent=1763"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/juanateresa.com.co\/en\/wp-json\/wp\/v2\/doc_category?post=1763"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/juanateresa.com.co\/en\/wp-json\/wp\/v2\/doc_tag?post=1763"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}